La Diputación de Valencia is entering an era of innovation in Public Administration with the implementation of Gestri, an intelligent assistant powered by artificial intelligence (AI) and developed by 1MillionBot. This system has successfully managed more than 85.000 tax queries, demonstrating the power of AI in improving the efficiency and accessibility of public services.
Operating on the millie platform from 1MillionBot, Gestri offers seamless integration into various communication channels, providing instant responses in Valencian, Spanish and English. This platform allows complete data management and personalization of the assistant, ensuring that each interaction is effective and adapted to the user's needs.
The constant availability of Gestri, which operates 24 hours a day through the Provincial Council web portal and other digital media, has optimized taxpayer service. This has allowed the Valencia Provincial Council to free up resources for tasks that require a more human and specialized approach. Laura Sáez, Tax Management Deputy, emphasizes that this intelligent assistant has not only improved operational efficiency but has also enriched communication with citizens.
This advance in Valencia is a reflection of the general trend in Spain towards the integration of advanced technological solutions in the public sector, with entities such as the Tax Agency of the Region of Murcia and Diputación de Barcelona adopting similar technologies to raise the quality of their services. The Gestri intelligent assistant of the Valencia Provincial Council is a clear testimony of how artificial intelligence can transform the interaction between public services and the community, adjusting to the demands of an increasingly interconnected and digital society.
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