- This assistant developed by 1MillionBot offers information on the healthy leisure facilities that are available in districts and neighborhoods or on the free activities offered by the City Council
- Gon, based on the use of technologies machine learning and natural language recognition, will report on more than 700 resources
- The municipal care and prevention strategy for gambling addiction (option.madrid.es) began operating in 2020 and since then has served more than 1.500 families
Examples of how the Chatbot works developed by 1MillionBot for Opción Madrid
The municipal care and prevention strategy for gambling addiction Madrid option today presents Gon, a virtual assistant developed by the Alicante startup 1MillionBot which will offer information on more than 700 municipal resources and close to 1.300 activities in the city of Madrid and which is capable of answering and resolving any doubts that may arise in an easy and segmented manner.
Gambling addiction is a problem that especially affects youth, a very vulnerable sector of the population since it is in a period of major psycho-emotional development. For this reason, the municipal prevention strategy dedicates a specific section to proposing healthy alternatives to gambling in an attractive way for the youngest. From now on, taking advantage of the advantages offered by technology, and as part of the strategy, Gon is incorporated, a virtual assistant created by 1MillionBot y based on the use of technologies machine learning and natural language recognition.
Gon, whose avatar corresponds to the image of a sporty panda bear, It will be operational 24 hours a day, seven days a week., thus offering constant attention. ANDhe assistant answers questions about the healthy leisure facilities available in a specific district or neighborhood or about the free activities offered by the City Council. The virtual assistant has a semi-guided mode to help and guide people who access the system to find the answer they are looking for and it will evolve day by day, improving with use and as more options are introduced to the platform.
The Opción Madrid strategy, three years providing comprehensive care
Opción Madrid arose in 2020 as a result of an agreement of the Plenary of the City Council in which the creation of a working group coordinated by the Vice Mayor's Office was approved in which different municipal areas would be involved to carry out, draft and approve a strategy against addictive gambling disorder that included prevention, health care, social support for families and police collaboration, among other matters.
Said strategy is structured around seven axes: the analysis and study of the problem; prevention and awareness of both those under 25 years of age and those over this age; the provision of comprehensive and specialized care; the determination of specific actions in the most vulnerable areas; the control of premises, as well as advertising and dissemination actions, axis in which the virtual assistant, Gon, is integrated.
Throughout the first three years of operation of Opción Madrid (2020-2022) more than 1.500 families have been served (1.160 in addiction care centers, CAD) and 473 in family guidance centers).