this morning it opened a new tasting in innovation organized by found a, Business Foundation University of Alicante. The theme of this meeting was “Solving city hall challenges through AI”. The objective of these meetings, according to the foundation, is «encourage proactive participation and instill a culture focused on innovation in the municipal and supra-municipal Public Administration, taking into account artificial intelligence and certain premises that affect the public purchase of innovation».
The event has had three short conferences aimed at relating AI and the municipal Administration and a space for three pitch of ten minutes each of three companies directly connected to the AI.
They presided over the act Manuel Palomar, director of CENID, Antonio Fernandez Gomez, president of Fundeun and Olivia Star Lopez, General Secretary of the Valencian Innovation Agency. The event hosted representatives of the municipal authority in the province of Alicante, and even, of Valencia and Castellón.
The General Secretary of CENID, Rafael Muñoz, made a Review of the possibilities of AI in the municipal administration. Raphael La Font, manager of Fundeun spoke of the real concept of public purchase of innovation y Javier Morales of the Alicante Town Hall spoke about the experience of the consistory in launching a layer of innovation at the service of citizens.
Antonio Sanchez Zaplana, director of innovation at Dinapsis and Charles of the Well, CEO of Equip Electronics accompanied Celia Sanchez, CEO of 1millionbot, in the pitching of companies with which the tasting ended.
Needs as origin and destination
In this morning's presentation, which can be seen in its entirety in this video, Celia Sánchez explained why AI and, specifically, Conversational Assistants can be useful in the public administration closest to the user. The municipalities have in the chatbots a more direct way to solve daily doubts and, in addition, to know the specific needs of your neighbors.
Precisely, Sánchez has structured his intervention in the needs: «We must never lose sight of the fact that the origin and destination of our projects must be the needs of the users». And he has explained, with several success stories developed in 1millionbot, how that premise is carried out.
Transforming the Administration
If 1millionbot is leader in the Community of Madrid of providers of Virtual Assistants according to a classification carried out by Factoría Digital It is due to the large number of accumulated success stories. Experience at the service of the future and digital transformation.
Cases like Maria's, the Intelligent Assistant of the City of Las Rozas that already has spoken with the equivalent of 14% of the total population of the municipality Madrid is a clear example of effective and strategic digital transformation.
In this demonstration video, you can see How does María react to the different routine and repetitive questions that the neighborhood raises?. It achieves this thanks to a specific corpus of intentions that allow it to answer what is asked. In addition, with a general corpus, María is able to interact with the user on topics not related to her area of expertise.
In addition, in the case of Maria, when, despite the intentions incorporated and the training carried out, there is a question that cannot be resolved, it offers the necessary contact methods so that the user can resolve your doubts.
Leaders in Universities
1millionbot has developed, since its creation in 2018, close to twenty projects in universities. These are AI-based intelligent assistants that help students, PDI and PAS, as well as other people and users to answer questions about enrollment, fees, pre-registration or the CAU, among others. The commitment to the implementation of this type of technology at the service of the university environment has made 1millionbot a world leader in this sector.
These cases, with a success rate higher, on average, than 90%, come precisely from active listening to the client and finding those needs that Celia Sánchez spoke about in the intervention this morning.
Ultimately, We put the client at the center of each project. The client is the heart, and we provide what they need through understanding, empathic listening, commitment, creativity, innovation and the strictest ethics.
The smart solution
The key to our support is strategic digitization. More than 4,5 million euros in European aid have made digitization fashionable, but no digital change will be effective if it is not based on a strategy of digital momentum towards the future.
Conversational Artificial Intelligence covers, for the daily work of an organization, not only the implementation of chatbots in different areas of its activity. It can also help to carry out a self-diagnosis of the real needs, as well as train the people employed in digitization.
If you click on this link, you will discover the details of our accompaniment. Everything we can do for your organization, so that it can reach the future it chooses.