Chatbot 'Processor'
The Processor helps citizens to complete procedures in the Administration
AI to serve citizens: inform and manage
How our "Processor" works
1. Availability 24/7 to help citizens during the request and execution of a procedure in an assisted multi-channel modality.
2. fill out forms. The virtual assistant is capable of executing in a guided way the filling in the data of the forms of the procedures of the City Council.
3. Voice or Text. The citizen can complete the necessary data by voice or text.
4. fine validationhe. Once the data is completed, a preview of the PDF is made, so that possible errors can be corrected, before sending the application to the Electronic Office.
The solution can be used on the council website, or any channel (Instagram, Whatsapp, FB messenger, Slack). Also from Google Assistant or Alexa..
1
implantation system
simple
A) The configuration of the forms can be done graphically (WYSIWYG What You See Is What You Get).
B) Using “drag and drop” graphic elementsThe process flow of the procedure is defined by a specialist from the town hall.
C) This flow will be interpreted and executed automatically by the Chatbot.
2
Integrated with systems
of the corporation
The chatbot will be able to consult external information sources for what corresponds to the Administration by trade, automatically fill in the PDF of the procedure, and communicate with the RPA of the City Council that manages the procedure in the administrative field.
3
smart engine
to solve doubts
The chatbot also has an intelligent engine capable of re-conducting the conversation, and intervening in the event of possible doubts that the citizen may have.
Products and services to Public Administrations
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