Carol is the name of the virtual assistant that 1millionbot has developed for the Complutense University of Madrid.
The chatbot will be in charge of interacting with a massive flow of new students and answer in a few days all your doubts on all issues related to the Entrance to the Complutense University of Madrid: cut-off marks, steps to follow for enrollment and other frequently asked questions that students may have at the beginning of their university stage. In addition, the chatbot is prepared to execute specific actions such as pre-registration and enrollment.
Carol uses technology based on Artificial Intelligence (AI) in such a way that it actively learns from the interactions it carries out and increases its effectiveness with each conversation. This is essential since this type of chatbots involves intensive research work. Conversational AI In order for the software to understand what the user is saying to it, natural language processing is essential and enables a fluid conversation between the student and the chatbot.
This type of university chatbots are a great way to improve the quality of service that is offered since they can attend to hundreds of requests at the same time and solve in a very efficient way the demand for information that is common these days and that requires an extra effort on the part of its professionals to be able to attend to the requests, in this way the chatbot can take care of the most routine and repetitive tasks and the university staff in charge of student care can take care of solving those issues that require greater complexity or greater emotional charge.
university chatbots
1MillionBot is a leader in development university chatbots. Apart from the Complutense University of Madrid, the Polytechnic University of Valencia, the University of Murcia, solutions are proposed and designed in fifty universities inside and outside Spain.