A chatbot is a designed to simulate human conversations. It can interact with a user in natural language, either with text or voice, and is programmed to understand and answer questions, perform tasks, or direct users to the appropriate information.
There are three main types of chatbots:
- Rule-based chatbots. They follow a predefined set of rules and respond to specific inputs with predetermined responses. They are relatively simple and can only handle questions for which they have been specifically programmed.
- Chatbots based on artificial intelligence (AI). They use machine learning and natural language processing (NLP) techniques to understand and respond to a wide variety of natural language input. They can learn and adapt over time, allowing them to handle more complex and natural conversations.
- Generative AI-based chatbots. Also based on NLP, these chatbots can maintain more complex and natural conversations, adapting to the context and communication style of the user. The ability to generate responses rather than select them from a predefined list allows them to be more flexible and versatile, although they can also present challenges in terms of consistency and accuracy.
Chatbots are used in a variety of applications, from customer support and sales but also personal productivity and entertainment (for example, talking to your virtual friend). They can be implemented on websites, mobile applications or messaging platforms like Facebook Messenger or Slack. See chatbot integrations.
The advantage of chatbots is that they can offer quick and consistent responses at any time of the day, thus freeing people for more complex and specialized tasks. However, its effectiveness may vary, and some users may find limitations in a chatbot's ability to understand or respond to unconventional or complex questions.
Our millie platform It allows you to integrate all kinds of chatbots, controlling their capabilities and optimizing their use.