Parlem, a client of 1MillionBot, is positioned as the best valued operator by the OCU.
The Catalan telecommunications company, Parlem, has achieved the distinction of being the best valued by the Organization of Consumers and Users (OCU), far surpassing large companies in the industry in terms of customer satisfaction. Parlem leads the OCU leaderboard with an advantage of more than 38 points over competitors such as Orange, Rakuten TV and Vodafone. This comes after, in 2021, the Financial Times recognized it as one of the fastest growing companies in Europe, highlighting its success in the telecommunications sector.
Personalized Attention and Respect for Linguistic Rights, Key to Positive Assessment
In a telecommunications market where large corporations often dominate, Parlem has proven to be a beacon of difference and authenticity. Unlike other companies in the industry, Parlem stands out for providing a close and personalized service to each of its clients, betting on customer service in Catalan, highlighting the importance of guaranteeing the linguistic rights of its clients. Ernest Perez-Mas, CEO of the company, has reiterated that "betting on our language, which guarantees the linguistic rights of our customers, and the commitment we have with the territory" are key to success and customer satisfaction. As a sign of its growing influence, prominent companies such as the FC Barcelona have replaced Telefónica with Parlem as their telecommunications service provider.
Laia, Parlem's Intelligent Assistant: Artificial Intelligence to strengthen Catalan
In an increasingly globalized world where the most widely spoken languages tend to dominate, Parlem challenged the rules already in 2021 by creating its own Smart Assistant in Catalan developed by 1MillionBot, demonstrating that regional languages also have a place in the digital space representing a milestone in the commitment to Catalan in the digital world in its sector. This AI Assistant has managed to serve more than 44,000 calls per year, exchanging more than 117.872 messages y solving 17% of the total procedures of Parlem clients with an impressive 97,15% of satisfactory answers.
Laia was presented in Mobile World Congress 2022 by Parlem to present their achievements and reiterate the need to promote technological initiatives that ensure the survival and competitiveness of Catalan in the digital world before great positions such as jordi puigneró, Vice President of the Government of the Generalitat of Catalonia and Minister of Digital Policies and Public Administration.
Transforming AI in Catalan: Parlem and 1MillionBot are collaborators of the Barcelona Supercomputing Center
Parlem y 1MillionBot take a revolutionary step towards the potential of Generative AI in Spanish and Catalan with the collaboration the Barcelona Supercomputer Center (B.S.C.). Parlem participates in the AINA project, driven by the Digital Policy Department reflecting its commitment to strengthen the autonomy of Catalan language models and promoting linguistic diversity.
On the other hand, 1MillionBot it also collaborates with the BSC to strengthen the autonomy of the LLM Models and provide maximum guarantees for data protection, cybersecurity, and compliance with European legal regulations. For german nativity scene, Director of R&D+ie AI, this is a revolutionary step that harnesses the potential of open source generative AI to compete with or even exceed world standards.