Sara is already one year old. The intelligent virtual assistant answers questions related to the extraordinary labor measures approved by the Government of Spain during the pandemic. Questions formulated by businessmen and women, workers and workers that they have been giving courage to Sara, who blows out her first candle and does it in top form.

The assistant conceived in November 2020 jointly by Dual Link and 1millionbot just incorporate all the updated information on government aid to self-employed people on the island of La Palma. These aids are motivated by the consequences of the eruption of the Cumbre Vieja volcano. Thanks to the La Palma Sara Federation of Entrepreneurs, which was launched in March 2021, it is now available on its website to clarify any type of doubt in this area.

One more step

Its the first time, throughout this year, that Sara collects information on a labor issue outside of the measures adopted by the Government to alleviate the effects of the pandemic. This step reflects Sara's usefulness beyond the exceptional situation caused by COVID-19.

About twenty organizations

This Canarian entity is the last to welcome Sara. With her, they are already 21 organizations that count on Sara to solve the doubts of users. Most are found within the scope of the Valencian Community, highlighting the hospitality sector.

In addition, Sara's information is replicated internationally and two more are national . Last week a federation from Almería joined, being the first Andalusian organization to include Sara on its website.

One year, in data

A year goes a long way. Sara has propitiated in this time 1335 conversations with 1329 users. These dialogues have generated almost 5000 messages. All this great conversation has taken Sara a total of almost 32 hours with a success rate close to 90%.

Regarding the topics that Sara talks about the most with the users who come to her in search of answers, two stand out: Doubts related to the possibility of carrying out training courses online and general information on ERTE in a massive and effective way.

A great team

One of Sara's differential elements is its permanent updating thanks to a team of experts who collaborate altruistically. Raquel Garcia Castellano He had the original idea for Sara and has created the group that is keeping Sara active and up-to-date. The group is composed of the lawyer Cayetano Sanchez Butron, who is in charge of the teleworking block, the lawyer Tatiana Villanueva Espinosa, from the MECUIDA Plan or the labor and Social Security inspector, Carmen Maria Hernandez Cebrian, from the ERTE block.

For her part, the Director of Human Resources, Irene Pardo Married, is responsible for the Occupational Risk Prevention block related to COVD-19 and the National Federation of Self-Employed – ATA advises on information relating to this group.

At 1millionbot, the director of the Linguistic Area, raquel pomares, has been in charge of coordinating all the updates so that Sara was able to reply with updated information.

The team is complemented by Catherine Ferrero, in the communication part, Jose Amoros as content manager for Sara and Alejandro Garciain graphic design.

Origin

Sara's background is two free eBooks published by Dual Link in July and November 2020 to clarify the doubts of its clients about the extraordinary measures that had been approved, and that registered a high consultation. Given the successive changes and extensions of these measures it was decided to take a technological leap and create an intelligent assistant that would offer this information in real time.