The Rivas City Council has launched a new Intelligent Assistant developed by 1MillionBot with the aim of improving efficiency in citizen service and increasing the ways to resolve queries. The assistant will be available 24 hours a day, 365 days a year, and will have the ability to simultaneously serve concurrent users.
1MillionBot, leader in new development of Generative AI (ChatGPT and others) and speed up the Management of Town Halls
The most significant Town Halls in Spain already have their own Intelligent Assistant developed by 1MillionBot, such as the Madrid City Council, the Open Administration of Catalonia, Diputación de Barcelona, Tax Management Service of the Diputació de València or City of Murcia.
El Intelligent Assistant for Public Administrations is a perfect tool to address the digitization processes of the consistory helping to reduce the number of phone calls or appointments, among many administrative or customer service tasks.
Among the innovations of 1MillionBot in the Improves the management of Town Halls y Public Administration management generally highlights new developments in what is introduced Chat GPT, integrations and other advanced tools.
Rivas Vaciamadrid City Council website where you can now talk to Catalina, the Chatbot developed by 1MillionBot (dialogue with conversation on the right)
The chatbot will respond to requests from users of the Comprehensive Citizen Attention Service (SIAC), an office that, according to municipal data, handles an average volume of 5.000 calls per month, and covers 82% of total calls.
''We are very proud to present this new chatbot initiative with voice and text support, which is the result of a joint and transversal work of the Rivas City Council'' said Aída Castillejo, mayoress of the municipality. ''In addition, we are very grateful for the financing received from the European funds of the PRTR Plan granted by the Ministry of Territorial Policy. We are sure that Catalina will be a valuable tool to improve the efficiency and accessibility of Rivas City Council services.''
Meet Catherine
The chatbot, which goes by the name of Catalina, is an online avatar that can be used to answer frequently asked questions and provide useful information about Rivas City Hall services. The name comes from Catalina San Martin Lopez, the first female mayor of Rivas Vaciamadrid, one of the first in Spain and the first in the country to be democratically elected during the Second Spanish Republic.
Among the main characteristics of this assistant, it stands out its ability in the future to integrate with other applications and systems, its ease of processing natural language based on artificial intelligence algorithms and its ability to solve needs that arise daily in the City Hall.
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