One of the challenges of the creators of disruptive technology such as Artificial Intelligence is communicate well why, really, this technology represents a turning point in society and in organizations.
Celia Sánchez, CEO of 1millionbot, wanted explain this complex but necessary scenario where technology must embrace each other to generate quality solutions. And she did it in a webinar invited by Timur, Murcian Association of companies in the Information Technology, Communications and Audiovisual sector, within its Divulgatic days last October.
Why use a Smart Assistant?
This is a recurring question that a potential user of a Virtual Assistant asks. Sánchez clearly answers this question. The automation of repetitive processes, the total availability responding efficiently and the option of combining them with other technologies, increasing their value, are the main reasons.
In addition, Intelligent Assistants provide a series of information that discover needs that could not have been discovered otherwise. Thus, Celia tells the case of Catalina, the Assistant on Covid doubts in Ecuador, who discovered a lack of food in different regions of Ecuador.
Sanchez assures that a chatbot is a good communication channel with the client while we combine automation and data analysis. In the end, the Intelligent Assistant is effective when it finds solutions to the pains of organizations.
where are the needs
It is precisely there where are the needs of the organizations or users where the Intelligent Assistants should be. In this webinar, which can be viewed in its entirety through this link, Celia Sánchez explains with real examples, the real needs that some of the chatbots that we have developed from 1millioinbot have covered.
There are two types of Assistant projects that can arrive: Specific cases and market standards. There are companies that ask for advice because they have a very specific need: a dental company wants to improve its appointment rate, the university needs to improve its attention to newly enrolled students, etc...
In addition, there are lead capture solutions, answers to frequently asked questions that are, according to Celia Sánchez, "practically common to many companies in different sectors." And there, a Virtual Assistant can help.
Create projects, not islands
Another of the key ideas that Celia Sánchez handled in the webinar is that of technology as a project and not as an island separated from the rest of innovative agents or creators of technological value.
Celia assures that “what a Virtual Assistant provides is a very fluid communication layer”. And this layer is very rich for organizations that see more effective communication in this technological integration.
The smart solution
The key to our support is strategic digitization. More than 4,5 million euros in European aid have made digitization fashionable, but no digital change will be effective if it is not based on a strategy of digital momentum towards the future.
Conversational Artificial Intelligence covers, for the daily work of an organization, not only the implementation of chatbots in different areas of its activity. It can also help to carry out a self-diagnosis of the real needs, as well as train the people employed in digitization.
If you click on this link, you will discover the details of our accompaniment. Everything we can do for your organization, so that it can reach the future it chooses.