1millionbot y Parlem celebrate these days Laia's birthday El chatbot for the automation of queries developed for the Catalan mobile operator celebrates its first year. Laia helps the organization's call center by answering questions in different areas, with a hit rate of the 96,92%.
This chatbot has three main areas of application on which it solves the doubts of users and customers. Offers general customer service, solves doubts in the technical attention as well as in the commercial field.
Laia's year, in figures
Laia, for a year has worked from the Parlem website, feeling very useful for her company. She has talked to thousands of users.
In addition, these conversations have generated thousands of posts along the the many hours of conversations total. In this amount of information generated, the quality of this communication stands out. Laia has a success rate of 96,92%.
Laia's challenge
Thanks to joint work from Parlem and 1millionbot, Laia has become an increasingly complete chatbot. The previous start-up work lasted 8 weeks before it is released to the public. Laia is bilingual and responds in both Spanish and Catalan. Also, she does it throughout all day, every day of the week.
However, Laia is not alone in this objective of solving user doubts. This chatbot incorporates a live chat that allows human agents to be derived where Laia cannot reach, thus creating a comprehensive and assisted response.
a team work
Founded in 2014, Parlem is the telecommunications operator born in Catalonia, which offers comprehensive mobile telephony, internet, fixed telephony and television services. As they state, Parlem "aspires to serve its clients in any corner of the world, both for individuals and for companies".
1millionbot is a Alicante startup that is placed, thanks to its chatbots developed with Artificial Intelligence, next to companies, organizations and institutions to propose a smart solution: Create virtual assistants to streamline and improve care and contact with citizens.