His name is Gestri and was born for answer questions about taxation of the users who need to do some procedure in the Diputación de Valencia. 1millionbot has developed this conversational smart assistant that is now available on this link.
Gestri is born for answer questions in both Spanish and Valencian. Questions that facilitate access to the information hosted on the website of the Diputación de Valencia related to taxation.
This new worker of the Diputación, meets a triple objective. First, solves the doubts and needs of citizens in tax matters immediately, 24 hours a day, 365 days a year. At the same time manages to detect the most frequent doubts and concerns of citizens on this issue. Finally, intends to unclog other service channels.
To achieve greater efficiency in its operation, The Provincial Council Tax Management Service has initially collected the 110 most frequently asked questions made by the taxpayers, as well as their corresponding answers. Nevertheless, through daily practice, the chatbot improves the accuracy of its responses. Since it was launched on October 18, the success rate exceeds 93%.
This new tool is added to the existing ones. Taxpayers continue to have telephone, face-to-face and electronic service channels at their disposal, so the citizen can choose the channel they prefer or the one that is most convenient, accessible and close.
An effective assistant
A chatbot is an effective assistant for, among other tasks, automate frequently asked questions that help streamline services such as public administration citizen services.
In this video, Celia Sánchez, CEO of 1millionbot, explains the basis of a chatbot so that it is capable of performing the tasks that an assistant like Gestri performs, for example.
The smart solution
Virtual assistants based on Artificial Intelligence They propose a clever solution. Both in public administration, culture, education or in the different productive sectors. Request information here