Eli, the virtual assistant of the group gastroportal, developed by 1millionbot, has won the IV edition of The Chatbots Tourism Awards 2022. This award, organized by Segittur, a state company dedicated to the management of innovation and tourism technologies, recognizes the best chatbot and conversational technology solutions. The ruling was held in an act last Thursday within the framework of Fitur.
Pablo Navarro, of the commercial department and joel lopez, from the marketing department were the representatives of 1millionbot in an act that also hosted the presentations of the three finalist chatbots.
Unanimity
The jury that has evaluated the three finalists have been Angel Hernandez, managing partner of Chatbot Chocolate, Victor Badorrey, director of Institutional Relations of Segittur and mayte vañó, communication director of the Digital District of the Valencian Community. They completed the jury david bueno vallejo, professor at the University of Malaga and expert in AI and Gonzalo Belenguer, CEO of REDIT.
To evaluate each of the candidacies received, the judges have taken into account four parameters that characterize this type of interface and the world of technology. The usability, Cognitive ability, fulfillment of the purpose for which it was created and, finally, the user experience.
The jury members unanimously declared Eli the winner. Thus, in their opinion they have highlighted that Eli is capable of managing and closing a reservation at any of the chain's restaurants. This is done by maintaining a fluid conversation, leaving guided flows aside and flaunting an understanding of natural language. And all this with a close and friendly tone that makes the chat more dynamic and simple to all users.
The most positive evaluations have fallen on the user experience and in compliance with the purpose for which it was created. In addition, it has a series of frequently asked questions related to the world of catering, such as the allergen menu, which makes the experience even more complete.
Find the best solution
This fourth edition had a single category with which the best tourist Virtual Assistant of 2022 will be awarded. In that category companies from all tourism verticals have competed. From hotel chains, airlines or travel agencies to tourist destinations or destinations.
In this edition, in which a total of 8 applications have been submitted, 1millionbot has competed with the virtual assistants hosted by the bicycle travel company kolotrip and with the hotel chain Bahia Principe. On Thursday, January 20, after a presentation of the finalists, the ruling will be announced.
The objective of the contest is find the best chatbots and conversational technology solutions, both nationally and internationally, made up of destinations and companies in the tourism sector to improve the experience of tourists before, during and after the trip.
Eli, the virtual hostess
This year, 1millionbot has been chosen as one of the three finalist companies. The chatbot that has been submitted to the contest is Eli, the virtual hostess of the restaurants Group gastroportal.
Eli's goal is to improve the experience of his customers, managing restaurant reservations and answering frequently asked questions from customers regarding the characteristics of the premises, the menu and general information about the restaurant. It is possible to find it on the websites of the 4 restaurants of the Gastroportal group.