tourism changes, the needs of the sector as well and, therefore, the answers that must be offered to cover these needs must be different from the usual ones. This is the main challenge of a sector undergoing profound transformation where Artificial Intelligence can help a lot.
Eli, the virtual hostess of the Alicante restaurant group Gastroportal, developed by 1millionbotit's a perfect example of how digitization and the good use of Artificial Intelligence can answer new questions of the tourism sector.
Users live their tourist experience in a different way and look for other forms of communication. Eli, a virtual assistant who performs the complete reservation process in the 4 restaurants of the group, demonstrates that effective automation does not imply a colder relationship with users. On the contrary, Eli has managed to attend 24% of their inquiries and reservations outside normal business hours user service. In addition, a success rate of more than 90% achieves consistent loyalty.
The Chatbot Tourism Awards 2022
Precisely, Eli has won the IV edition of The Chatbots Tourism Awards 2022. This award, organized by Segittur, a state company dedicated to the management of innovation and tourism technologies, recognizes the best chatbot and conversational technology solutions. The ruling was held in an act on January 20 in the framework of the Fitur international tourism fair in Madrid.
The jury members unanimously declared Eli the winner. Thus, in their opinion they have highlighted that Eli is capable of managing and closing a reservation at any of the chain's restaurants. This is done by maintaining a fluid conversation, leaving guided flows aside and flaunting an understanding of natural language. And all this with a close and friendly tone that makes the chat more dynamic and simple to all users.
The most positive evaluations have fallen on the user experience and in compliance with the purpose for which it was created. In addition, it has a series of frequently asked questions related to the world of catering, such as the allergen menu, which makes the experience even more complete.
proper responses
The Intelligent Assistant appears in this new model as a useful tool, effective and innovative that can provide various solutions to the new needs created. The Commercial Director of 1millionbot wanted to explain how an Intelligent Assistant can automate routine tasks within the sector in order to add value to the organization.
One of the main advantages, as seen in the video, is the management of the Data. This amount of information gives predictive clues to advance the needs of users. Very valuable information that also allows you to modify or adapt new business strategies.