Digitalization has come to transform every aspect of our lives, and public administration is no exception. In an increasingly interconnected world, citizens demand more efficient, faster, and accessible service. For city councils, offering quality service means adapting to new technologies and continuously improving the care they provide. In this sense, the Artificial Intelligence (AI) is presented as a powerful tool to revolutionize the way municipalities manage citizen service.
At 1MillionBot, we have been working with over 200 local governments for years to implement chatbots for local governments. that improve interaction with citizens. We want to share with you how youA well-structured knowledge base is the first step in developing a truly useful, efficient, and transformative virtual assistant in the city council.
🧠 AI Starts by Understanding (and Responding Well)
When we talk about a chatbot for public administration, we're not talking about a simple chat window. The real value of this tool lies in its ability to understand, process, and respond to citizen queries effectively and accurately. At 1MillionBot, we understand that the quality of responses is crucial, and that's why every project we start begins with the creation of a solid knowledge base.
This knowledge base is adapted to both administrative language as the citizen language, ensuring that the virtual assistant can respond coherently and clearly to the most frequently asked questions. Through our experience with more than 200 city councils, we have created a unique corpus specific to the municipal level, fed with real conversations maintained with citizens in multiple contexts and channels.
El chatbot for city councils that we develop is trained to handle queries related to topics such as:
- Administrative transactions
- Appointment requests
- Urban planning incidents
- Tourism and local events
- Information about municipal services
This approach allows us to anticipate the most frequently asked questions of citizens and provide quick and accurate responses, thereby improving service efficiency and user satisfaction.
🔍 Predictive AI: Continuous learning for an improved experience
The real advantage of a virtual assistant at the city hall It is not only its immediate response capacity, but also its ability to learn from experience. Thanks to the Predictive AI, the chatbot constantly improves its effectiveness as it interacts with citizens.
At 1MillionBot, we work with a model of Predictive AI trained with real data and validated. This model allows users to classify and group their most common intentions, optimizing the chatbot's accuracy from day one. Furthermore, the virtual assistant is able to learn from each interaction and fine-tune its responses based on user comments and suggestions.
- Classification of intentions: The system categorizes queries based on their nature, allowing the chatbot to quickly identify the user's intent and respond more accurately.
- Continuous learning: Thanks to a refinement system based on real-world usage and citizen feedback, the assistant continually improves its responses, adapting to users' changing needs.
- Constant supervisionA team of conversational linguistics experts is in charge of monitoring, correcting, and training the model, ensuring that the chatbot remains relevant and accurate.
🌐 Multilingual: because each municipality has its own identity
In Spain, linguistic diversity is one of the most notable characteristics of our geography. From Catalonia to the Basque Country, via Galicia and the Balearic Islands, each region has its own co-official languages, and local governments are responsible for providing services in those languages.
The virtual assistants in town halls 1MillionBot's are designed to interact in various languages on the table:
- Catalan
- Valencian
- Euskera
- Asturian
- Spanish
This approach not only meets the local language regulations, but also strengthens the bond between the city council and its citizens, allowing for closer and more respectful communication regarding cultural diversity.
All translations are supervised and trained by expert linguists, ensuring that responses are clear, empathetic, and culturally appropriate.
🤖 Generative AI: flexibility and optimal results
At 1MillionBot, we define ourselves as agnostics regarding generative technology. This means that we choose and integrate the technology that best suits the needs of each client. In the case of chatbots for public administration, one of the most requested models by the town councils is the model OpenAI GPTThis model is highly valued for its ability to generate rich responses and seamlessly handle unexpected queries.
What advantages does this type of technology offer for the virtual assistant at the city hall?
- Rich answersGenerative AI models are capable of generating detailed and comprehensive responses, even when there is no predefined intent.
- Access to external sources: The assistant can supplement its knowledge base by consulting verified external sources, increasing the accuracy of the answers.
- Autonomous learning: The model can autonomously expand training phrases, synonyms, and entities, improving the chatbot's conversational coverage without compromising its consistency.
- Flexibility in response to unexpected queries: This technology allows the assistant to handle unexpected questions and requests, adapting to new situations without losing precision.
🏛️ Real cases: results that speak for themselves
The impact of chatbots for city councils It is palpable in several municipalities that are already enjoying the benefits of AI. Rivas Vaciamadrid y Villanueva of the Serena These are two examples that demonstrate how technology is already transforming citizen care:
- Conversational success rate of more than 95% of frequently asked questionsChatbots handle many of the repetitive questions from citizens, freeing up resources to handle more complex cases.
- Reduction of calls and waiting timesThanks to automation, citizens can get quick answers without having to wait in long phone lines.
- Improved customer service experience: 24/7 availability and support in multiple languages and channels (such as WhatsApp, Telegram, and the city council website) have increased citizen satisfaction.
🤝 We help you take the first step
1MillionBot, we specialize in the development of conversational solutions designed specifically for the public administrationFrom the beginning of each project, we work hand in hand with our clients to create a chatbot for public administration that not only responds to the needs of citizens, but also adapts to the changes and challenges of the future.
We are committed to accompanying you at every stage of the process, from the construction of knowledge to the deployment and evolution of the virtual assistant for the city councilIf your goal is to improve citizen service and leverage technology to make public services more efficient, we're here to help.