Intelligent Virtual Assistants, they rely on AI to understand language and reproduce it. We have been seeing that a machine is capable of interacting with a user person thanks to a program Artificial, and who is capable of interacting Communication with a user qu have a question. In this article that you are about to read, we are going to discover this technology that acts as a translator for the machine.
1millionbot continues with the series of articles for explain some terms and how we do what we do and why we do it. The question, this time, does not admit preambles: What is Natural Language Processing (NLP)?
The key is in the PLN
Although the term PLN, and even Artificial Intelligence, sounds avant-garde and even future, the road they have traveled exceeds fifty years. Many steps to reach the present where this language processing technology has meant a turning point in the way in which human beings relate to machines.
Thus, looking for a concrete definition of the PLN, we found this one: Natural Language Processing is the field of knowledge of Artificial Intelligence that deals with investigating how machines communicate with people through the use of natural languages, such as Spanish, English or Chinese..
An automatic analysis of any type of text makes it possible to classify, organize, search or discover non-explicit information, speeding up tasks that are carried out manually and identifying the most relevant elements of a piece of writing.
discover intent
The PLN uses what they call The intent to decipher a conversation for the machine. We could say that un The intent is the intention having a user interacting with a chatbot or that intention behind each message received by a user. linguists, So, they use the The intent to classify the actual intent of the user in each conversation.
The 1millionbot linguistics department create a series of The intent depending on the needs that the chatbot should cover. Usually that list is planned and carried out jointly with the organization who wants to have that asistant virtual. This is one of the reasons why chatbots, far from the science fiction imagination of many people, You don't know everything from the beginning. If it was not initially created, the The intent that allows detecting the intention that the user has when interacting with the chatbot, it is very likely that the machine does not understand it and does not give a satisfactory answer. Precisely, the creation of a specific number of The intent It is one of the factors that determine the cost of developing a chatbot.
The human team
As can be seen on this website, chatbots cover very different areas and sectors. That's why, the team of linguists must cover not only the field of comprehension of PLN to make the chatbots converse, but also be specialist or, where appropriate, thoroughly document the topics on which the chatbot will work. This will facilitate the chatbot's ability to "understand" and be able to hold a conversation about the theme for which it has been programmed. Here, the active listening and continuous contact of the linguistic team with the organization that requests the chatbot is essential. At 1millionbot we have a multifaceted and multidisciplinary human group of linguists with specialties in others fields such as biology, sociology, economics, law or philology.
Make a Difference
The apersistent virtuals developed from the PLN offer an interaction with the user that makes a difference. Reduce customer service costs by 20%, and the waiting times of the users. The 24-hour service, the immediate response, the friendly nature and the accessibility they provide are key factors in ensuring that the relationship between the chatbot and the end users is satisfactory .
The smart solution
Virtual assistants based on Artificial Intelligence propose an intelligent solution regardless of the sector. Contact us to find out what a chatbot can do for your organization.