The citizen participation portal of the City Council of the capital, Madrid decides, incorporates Clara. It is an Intelligent Assistant developed by 1millionbot that solves the doubts of the users about the process of participatory budgeting initiated by the council, more than 12.000 answer alternatives.
Clara arrives for respond from the Decide Madrid website, at any time and at any time, doubts like know the requirements that are necessary to support projects or how participatory budgets can be voted on. also answer How to verify our residence or find out if we can participate in the different processes without being registered in Madrid.
More than 120 search intents
The new Decide Madrid assistant will answer real queries at any time and immediately. Also consider 12.000 different ways to respond and recognizes at least 120 search intentions. Intentions are concepts that seek to clarify those who make the query, beyond the specific way of asking the question.
The Artificial Intelligence of the assistant develops algorithms that assess and assign probability weights in order to respond in the most optimal way. It should be noted that the assistant provides answers for which it has been programmed but does so more precisely each time. This happens thanks to the daily interaction on the part of the users. This is how you get Clara becomes a better assistant with each question she answers.
In addition, Thanks to such interactions and learning, the assistant also records valuable data through its BigData analytics. This makes it possible to improve the user's experience with the City Council.
Clara, a starting point
Clara is not an end point but rather a starting point. According to the Madrid City Council, this assistant "was born as a pilot program that, initially, will offer information on Participatory Budgets." Precisely, its launch coincides with the support request campaign that ends on December 22. The purpose of choosing this date is to test Clara with the highest volume of queries possible. In the consistory they assure that the final objective of it is "to extend its action to other contents of the portal and to all processes of citizen participation."
Madrid has wanted to join the use of Artificial Intelligence as an effective tool to connect with citizens. Silvia Saavedra, councilor delegate for Territorial Coordination, Transparency and Citizen Participation, highlights the relevance of using Intelligent Assistants in citizen participation since they serve to "innovate and improve the quality of processes".
The smart solution
Virtual assistants based on Artificial Intelligence They propose a clever solution. Both in public administration, culture, education or in the different productive sectors. Request information here