One of the main objectives of a company, in addition to having an innovative and necessary product, is attract-keep-customer loyalty. Another key objective is search for ideas that contribute value. Some ideas that bring product development and a greater business and customer perspective.
The ideas They can come, again, from the relationship with customers and the needs they want to cover with the product we offer. But also They can arise from within the company's own team. Creativity and detection of needs from the very heart of the organization.
Carina
Carina is the AI-based virtual assistant developed by 1millionbot that solves doubts about the global pandemic. as it counts Celia SanchezCEO 1millionbot, in this radio interview that you can listen to, the idea of creating Carina comes from the team itself. It is between everyone when the possibility of being useful to the public at a difficult time is detected thanks to the Know-How of a company with barely two years of life in 2020. Thus, developing Carina was not the result of a commercial relationship with a news portal or a medical company. It was the idea of a team that felt the need to help with what they do best: chatbots.
With the idea already in mind, the team, always the team, got to work. The chatbot, which responds to more than 300 updated virus-related topics, has been developed by a multidisciplinary group of experts of 1millionbot, directed by Dr. Raquel Pomares and with specialists in different areas of knowledge such as biologists, linguists, sociologists or engineers to provide Carina with access to reliable and official sources, a friendly personality willing to help and a specific corpus that as extensive as possible.
1millionbot has made the chatbot available to all public bodies and entities that request it to insert it into their web pages or general information services. It is free and any institution can insert it into its website in just minutes. Carina's arrival in the spring of 2020 was quite an event.
Save
In January 2021, almost a year after the start of the health crisis and with Carina giving answers about Covid-19, Salva was born. One more step. Save It was designed to inform, take care of all the organizational management of COVID: personalization of appointments, reminders and placement that saturate health centers.
Equally 1millionbot, in collaboration with Lucentia Lab, manage, thanks to Salva, the vaccination certification through Blockchain, Alastria or established official media. Salva also arrived with a voice. The chatbot can be incorporated with the option to respond with her voice.
Sara
The global pandemic opened a new path of uncertainty, a terrain in which there are many more questions than answers. With the vaccination campaign underway and the light at the end of the tunnel a little closer, 1millionbot and Dual Link went one step further and created Sara. It is an intelligent assistant whose mission is to answer the questions of employers and workers related to the extraordinary measures of a labor nature, approved by the Government of Spain, during the pandemic.
It is the first chatbot capable of responding to a wide range of topics related to ERTEs, teleworking, the self-employed, the Cuida Me plan or occupational risk prevention around COVID-19 that continues to generate many doubts and uncertainty.
Sara is still active and is already on the website of almost twenty entities, associations and organizations from different geographical areas that have wanted to open a window to help resolve common questions that concern many users.
forking roads
Borges said that life is a garden of forking paths. These projects of their own name and initiative have developed a path that has led to new knowledge, new alliances and new projects. with other names but with the same initiative. Following the development of Carina, 1million was placed in the hands of UNDP to create a Catalina, the chatbot that answers questions about Covid on the institutional website of Ecuador. An Assistant who, thanks to the questions and needs of the users, detected food supply problems in different parts of the country. Some paths lead to others.
The smart solution
Virtual assistants based on Artificial Intelligence propose an intelligent solution regardless of the industrial sector. Contact us to find out what a chatbot can do for your organization.