Currently, University education is experiencing a boom in the application of Artificial Intelligence. However, chatbots that have been trained through years of interaction with students have long established themselves as an invaluable tool.
The use of artificial intelligence in university education has been a hotly debated topic, especially after the appearance of ChatGPT in late 2022. Since then initial concerns have been raised that AI could »put in check» the current educational system completely.
“As teachers have gained a better understanding of the limitations of AI, the initial concern around ChatGPT has decreased significantly. Currently, tools are being developed to detect the use of this technology. Experts in education and AI, for their part, promote the adoption of tools such as ChatGPT to improve the quality of teaching offered by teachers.
Amidst all the attention that generative Artificial Intelligence tools like chatGPT, overlooked the fact that AI has been a valuable ally of universities and colleges for many years.
Since at least 2016, the Virtual Assistants have been helping the students, and the Chatbots They have existed since that time. During the height of the COVID-19 pandemic, university chatbots became even more relevant, as reinforcing any type of connection between students and their campus became a great challenge.
University Chatbots have evolved significantly in recent years. As with any other Artificial Intelligence, as more universities interact with more students, these Chatbots are getting smarter and more effective at building the relationships that have been shown to be instrumental in improving student retention., reduce dropouts during the summers and improve the graduation rates of institutions that implement them adequately.