Isidra

For example, you can ask:

The new 24 hour agent of the University of Alcalá

Isidra is a conversational virtual assistant based on Artificial Intelligence whose function is:

Detect concerns and setbacks of students that the University may be unaware of, given the novelty of the issues. With this information it is possible to know the needs or problems of the users that until now had not been manifested.
Contribute to improve the perception of university attention by students resolving most of the incoming queries, which do not generate added value for university staff.
Resolve doubts in real time, within a pre-established schedule, as tasks of the student service team
Optimize agent time and even the back office to be able to dedicate it to the most complex queries/situations so that the chatbot answers the most repetitive questions.

Isidra is a specialist in 4 large blocks and all its related topics:

Evaluation, TFG/TFM and thesis: How will it be evaluated? What will happen to the TFG/TFM? When will I be able to defend the thesis?
External practices, international and Erasmus: Do I have to continue with my internships? Will I be able to go on an exchange next year? Can I transfer my Erasmus this year to the next one?...
Exams and PAU: Are the dates of the recovery exams maintained? Will all the syllabus appear in the exam, even if it has not been given? Where will the PAU exams be taken?...
Scholarship and Tuition: How will my scholarship be affected? Will part of the tuition be refunded to me if I cancel a course?...
Others: Isidra also resolves mixed issues such as issues related to the library or the collection of titles. How do I return a book that I borrowed? When can I go to my residence to get the notes? Will blended learning be favored starting this year?

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