Methodology is more important than artificial intelligence in successfully setting up a chatbot and connecting with users with empathy.
When talking about AI and chatbots, people think that they are going to have a conversation with some kind of human brain. To begin with, it must be clear that A form of artificial intelligence has not yet been developed that can do everything a human brain can do..
However, chatbots They are more effective if they are segmented and specialized in a specific task or purpose, applying specific methodologies.
Methodology for a better user experience
The truth is that the users they don't want chatbots with super AI and that are able to pass the Turing test, but instead they want chatbots that effectively facilitate the realization of a specific goal. And when companies take advantage of this advantage, they will find that the introduction of chatbots in their online processes can drastically improve the user experience.
By directing customers through a series of mobile-friendly options, the chatbot can quickly meet customer needs, whether it's troubleshooting a virtual assistant-compatible device at home or ordering a pizza.
that a chatbot can learning from the user through interaction is a plus, which, on the contrary and known until recently, offers a personalized experience. It is no longer necessary to navigate among the best-selling products, which often have significant biases, the chatbot will learn from our tastes little by little and It will identify with methodology what is more in line with our preferences.
Chatbots must be supervised by humans. SIf the chatbot's conversational skills are controlled and trained with methodology, it will not become a racist lover of insults, as in previous tests it has been seen with chatbots like Tay, or in other cases giving anti-establishment responses like BabyQ.
So far we expect a single chatbot to perform the actions of many people. We have imagined the chatbot in our own image, but the chatbot is still a much simpler species than we are, and for now, it offers a better and more satisfactory use through segmented and optimized adjustments applying specific methodologies.
Fortunately for us, developers act much faster than Mother Nature on evolution issues. In the next 10 years, we may even see these specific chatbots they will evolve into a highly intelligent chatbot that can actually hold a human conversation.
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