Laia, your new virtual partner from Parlem

I am here to help you with your doubts about:

  • Roaming prices
  • Cost of calls abroad
  • Change line owner
  • Add data to my line
  • What to do if my mobile is stolen
  • Operation of extra bonuses
  • Access to the private area


Laia automates most customer questions

Laia is a conversational virtual assistant based on Artificial Intelligence whose function is provide support to new and existing customers of the Parlem telecommunications company. Most of the time, the call center answers the same questions from customers, over and over again. Laia has been created based on the most common interactions. He is a specialist in 8 different areas for automate most inquiries and calls..

Laia is capable of giving answers, both in Catalan and Spanish; to questions of 3 large blocks:

  • Customer Support: Doubts about roaming prices, cancellation of portability, bonuses and data consumption, etc.
  • Technical attention: problems that would respond to the technical service, how to deactivate call forwarding, doubts about the operation and download of the app, etc.
  • Commercial attention : how to become a Parlem customer, services offered, offers, packs, etc.

 Chatbots with artificial intelligence for your company

Revolutionize your customer service

We develop the best intelligent chatbots so that your company is

operational 24 hours a day/365 days a year

Contact us

Email | (+34) 623 025 767