Laia automates most customer questions

Laia is a conversational virtual assistant based on Artificial Intelligence whose function is provide support to new and existing customers of the Parlem telecommunications company. Most of the time, the call center answers the same questions from customers, over and over again. Laia has been created based on the most common interactions. He is a specialist in 8 different areas for automate most inquiries and calls..

Laia is capable of giving answers, both in Catalan and Spanish; to questions of 3 large blocks:

• Customer Support: Doubts about roaming prices, cancellation of portability, bonuses and data consumption, etc.
  
• Technical attention: problems that would respond to the technical service, how to deactivate call forwarding, doubts about the operation and download of the app, etc.
  
• Commercial attention : how to become a Parlem customer, services offered, offers, packs, etc.

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