The Provincial Consumer Arbitration Board of the Diputación de Sevilla announces the creation of a chatbot together with 1MillionBot and Vodafone to provide information to consumers about the arbitration services and procedures offered by the body.
Public Administrations The most significant companies in Spain already have their own Intelligent Assistant developed by 1MillionBot such as Madrid City Council, the Open Administration of Catalonia, Diputación de Barcelona, Tax Management Service of the Diputació de València or City of Murcia.
El Intelligent Assistant for Public Administrations is a perfect tool to address the digitization processes of the consistory helping to reduce the number of phone calls or appointments, among many administrative or customer service tasks.
Among the innovations of 1MillionBot en Public Administration management generally highlights new developments in what is introduced Chat GPT, integrations and other advanced tools.
El Virtual Assistant for the Provincial Consumer Arbitration Board of Seville, developed by the technology startup from Alicante 1MillionBot y Vodafone, has as purpose help consumers better understand arbitration processes and consumer rights in case of problems with companies. The Virtual Assistant is capable of answering frequently asked questions such as what to do in case of consumer problems, how to file a complaint or how to request consumer arbitration.
In addition, the Chatbot also provides theoretical information on concepts such as the difference between consumer mediation and arbitration, consumer arbitration systems or the different types of arbitration.
The chatbot is hosted on the official website of the Provincial Consumer Arbitration Board of the Seville Provincial Councila, and is available to anyone who wishes to interact with it.
Examples of the operation of the Virtual Assistant developed for the Consumer Arbitration Board
The creation of this chatbot has significant benefits for both administrative management and citizens. On the one hand, reduces the workload of the staff of the Provincial Consumer Arbitration Board by automating answers to frequently asked questions, allowing them to focus on other more complex issues. On the other hand, for citizens, the chatbot provides fast, accurate and detailed information on consumer arbitration procedures and services, enabling them to make informed decisions and better protect their rights as consumers.
The chatbot developed by 1MillionBot and Vodafone for the Provincial Consumer Arbitration Board of the Diputación de Sevilla is a tool that allows them to improve communication between consumers and the institution. Citizens can obtain accurate and detailed information quickly and efficiently, while Board staff can focus on more complex cases and conflict resolution.