Selection processes, much simpler

The main objective of Helena, the virtual assistant for public employment in Murcia, is to inform all the people who are interested in presenting themselves for opposition or opposition in the Region of Murcia, simulating a human and intelligent conversation.

Most of the answers Helena offers They are updated at the same time as the web page, thus obtaining a perfect response veracity. In this sense, in order to get instantly updated responses, many of the interactions that Helena receives are connected to a database that is shared with that of public employment.

This will help the telephone service department, resolving doubts (which are repeated 90% of the time) and leave them to solve problems that require special human attention.

The main topics that Helena can help you with are the following:

• Waiting list: The user can know his position on the waiting list (indicating the DNI). You can consult the current waiting lists from the calls for selective access tests of the procedures derived from merit competitions and extraordinary procedures.
  
• Decrees: The user can consult all the decrees that have been published to date, indicating the year. 
  
• Announcements: The user can ask for any call for any body (open, current or old) both for free access and for civil servants.
  In addition, you can consult the announcements of the selective processes that are in the open application period, the announcements of old oppositions and the announcements of current oppositions.
  
• Agenda and exams: Program of subjects and the types of exam according to the body. 
  
• In addition to many more things related to frequently asked questions, facilities, etc. 
  

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