The evolution of Carina, oriented to the workplace

The inclusion of Carina within the area of ​​citizen attention, in these times in which we are running, where uncertainty corrodes everyone, has been essential. It is the key to creating a communication bridge between the citizen and the administration.

An in-depth study has been carried out, analyzing the conversations made by users, to narrow down the topics that really interest and are being sued. It has been possible to understand the current doubts and needs of the user and thus be able to work on a chatbot that is capable of providing the most complete and accurate information possible on the issues that really concern them.

This will help the citizen service department, solving doubts (which are repeated 90% of the time) and leaving them to solve problems that require special human attention.

The main topics that Carina can help you with are the following

• General Information relation to the self-employed, how to request it and the criteria. 
  
• Inform about how to request the unemployment benefit and the openings of unemployment offices, registration, renewal, procedures, courses and contact in LABORA.
  
• Force majeure: what it is and who can apply it.
• ERTE: who initiates it, when it will enter into force, government measures, how to manage it in LABORA.
  
• Workers employed by others: possibility of stopping work for fear of contagion, what is considered an accident at work within the current state of alarm, what is teleworking...
• Self-employed, SMEs and professionals: social protection measure decreed by the government, possibility of home work, guarantees...
• In addition to Industry, energy, store openings, mobility, transport... And many more things!

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