Catalina
Catalina, the assistant on COVID-19 in Ecuador
Reduce telephone collapse by answering 9 out of 10 questions
- What should I do if I have symptoms? How should I protect myself? …
- Real-time monitoring of the evolution of infections/cures/deaths...
- Information on bond concessions (emergency, family protection...) and how to request them
- Procedures and schedules of civil registries
- Protocols and recommendations for living with infected people
- When will a vaccine be available?
- And much more!
Catalina
The statistics speak for themselves
After only 2 months of use, Catalina had already received 200.000 more users, with an average of 2000 new users/day. Currently answered more than 1 million doubts with a success rate of 89%. Catalina is inserted in more than 70 official websites and already has talked for more than 3.000 hours. This is equivalent to almost 400 working days, which have been used in activities in which human beings are capable of providing real added value..
Verified information available to everyone
Catalina, the Government of Ecuador's coronavirus chatbot, has been developed by a multidisciplinary group of experts from 1MillionBot, led by Dr. Raquel Pomares (biologist) and with specialists in different areas of knowledge (biologists, linguists, sociologists, engineers).
Catalina extracts her information only from official sources on the table:
World Health Organization (WHO)
European Center for Disease Prevention and Control (ECDC)
Additionally, it is enriched with information from the Ecuadorian Ministry of Public Health and press articles that we previously contrasted.
Useful information guided by Carina
The data generated from Carina, with over 100.000 conversations to date, is an excellent indicator of what concerns citizens. Catalina has taken advantage of all this experience to provide the citizens of Ecuador with clear, precise and useful attention. We are proud to be able to participate in such a project and that the conversations and data that Carina has generated are usable.
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