The 1Millionbot team will be in charge of developing the new virtual citizen service assistant of the City Hall of Rivas Vaciamadrid.
The Rivas Vaciamadrid City Council needed a solution that would allow it to expand and improve the care of its citizens. The chatbot will respond to requests from users of the Comprehensive Citizen Assistance Service (SIAC), an office that, according to municipal data, handles an average volume of 5.000 calls per month, and covers 82% of total calls.
In this context, the Rivas City Council proposed the implementation of an Intelligent Virtual Assistant (AVI) with a double objective "improve the efficiency of these resources with a tool capable of efficiently absorbing this or other types of emergencies, as well as increasing the ways of resolving habitual queries from citizens”.
The new SIAC chatbot, will have as a starting point the most frequently asked questions from users. Its availability will be total: 24 hours a day, 365 days a year and it integrates easily with other applications and systems that the office already uses. The chatbot raised by 1MillionBot is a conversational chatbot based on natural language processing based and artificial intelligence algorithms.
The chatbot will be available on the website of the consistory and users will be able to interact with the assistant through text messages or email. voice.
With the Rivas Vaciamadrid City Council, there are already more than 10 town halls that have trusted 1MillionBot to improve care for their citizens. yes you need a chatbot to improve citizen service Do not hesitate to contact us.