Carol
Carol, the virtual assistant of the new students of the UCM
The conversational agent of the Complutense University of Madrid will allow you to solve all the doubts about the registration and the pre-registration of the first course.
- When do the test exams take place?
- Once the tests have been passed, can I apply to improve my grade?
- How do I know my result in the exams?
- I have taken the exams in the July session, can I pre-register without having the marks?
- And much more!
Carol
The new virtual assistant of the Complutense University of Madrid
More and more universities are betting on the inclusion of virtual assistants to serve students. The Complutense University of Madrid, one of the oldest institutions in Spain, already has its own chatbot, Carol.
During the pre-registration and enrollment periods, the student service staff receives a large number of calls, asking questions that are very easy to answer and are constantly repeated. The experience acquired by Lola at the University of Murcia has allowed us to specify the most frequently asked questions by students. Carol is in charge of answering these questions at the UCM, one of the universities with the largest number of students in this country, thus allowing those in charge of student care They can focus on solving more complex issues.
Carol will help new students with questions about the enrollment process, selectivity exams, cut-off grades, grades, and the pre-registration process.
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