IA and sentiment analysis
To improve customer satisfaction and business performance.
GPT4 + Platform – Dashboard 1MillionBot
What is sentiment analysis
AI-enabled sentiment analysis allows you to understand people's emotions and opinions, driving better products and services and taking customer satisfaction to the next level.
Understand the emotions, opinions and attitudes of your customers, employees and other stakeholders, which would allow you to make more informed decisions and improve customer satisfaction and business performance.
What you can do with sentiment analysis
1
Customer satisfaction analysis
Measure and analyze customer satisfaction using surveys, forms, and emails, allowing companies to identify problem areas and improve the customer experience. see our pollster chatbot.
2
social media thermometer
A) Analysis of comments and opinions: Use sentiment analysis to evaluate product and service reviews, social media comments, and forum posts to identify areas for improvement and growth opportunities.
B) Monitoring of social networks: Track and analyze social networks, such as Twitter, Facebook and LinkedIn, to identify trends, topics of interest andthe general perception of the brand or product
3
Voz
Voice Analytics (VoC): Collect and analyze customer feedback to iidentify problems, needs and opportunities, which helps companies make data-driven decisions and develop products and services that meet customer needs.
4
Human Resources
Evaluate employee motivation through sentiment analysis in internal communications and job satisfaction surveys (pollster chatbot.), which improves the work environment and retains talent.
5
Study of the competition
Using sentiment analysis to assess consumer perceptions and opinions about competitors' products and brands, allows you to identify market opportunities and competitive advantages.
6
Market Trends
Identify emerging trends and changes in consumer preferences through sentiment analysis across social media and other data sources, allowing businesses to adapt quickly.
7
personal tool analytics
Our tool analyzes any text: emails, messages, posts on social networks, analyzing and highlighting the positivity and empathy of the language, promoting effective and optimized communication.
Sentiment analysis is especially valuable in certain sectors and industries such as e-commerce, financial services, healthcare, technology, travel and tourism, media and advertising, among others.
Tool of
personal analytics
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- Sentiment analysis in documents, emails and messages
- Writing emails and messages with specific styles.
- Strengthening of specific factors: understanding, persuasive, empathic clarity, business language...
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