1MillionBot has developed the chatbot Ana for the company air zone, specialized in air conditioning products and services. The objective of this virtual assistant is provide a useful and effective tool to help users solve their doubts and problems related to air conditioning systems.
Since the start of the project in 2020, Chatbot Ana has constantly evolved and improved, adding new features and expanding its knowledge base.. Currently, the Virtual Assistant serves customers in multiple languages and searches company systems to find accurate answers to user questions.
La Virtual Assistant Ana is able to easily identify the user's product through the device's coding, which facilitates the resolution of problems and doubts. The Chatbot You can also search user and installation manuals for specific topics, provide installation videos and download datasheets, as well as offer a contact form to resolve any previously unresolved issues.
Furthermore, the Virtual Assistant has been integrated with the real-time search platform Algol. Thanks to this integration, the chatbot is able to offer a more efficient and personalized technical repair search experience for users. Airzone already had a database in Algolia with more than 450 frequently asked questions and video tutorials, which allows 1MillionBot's chatbot identifies keywords in the database and provides concrete answers from manuals as well as specific repair solutions in real time. This integration has significantly improved the customer experience by reducing wait times and increasing user satisfaction by getting accurate and relevant answers quickly and efficiently.
La virtual assistant Ana is a clear example of how companies can use artificial intelligence to improve the relationship with their customers and offer exceptional service, speeding up their processes and allowing the team to dedicate their time to growing the company.
About Airzone:
Airzone is a company belonging to the Altra Business Corporation, a business group made up of a team of individuals with a strong work ethic. Airzone's main activity consists of research, development, manufacturing and international marketing of innovative products and services, aimed at improving comfort and energy efficiency in the global market. The company has more than 320 employees and has installed more than 100,183 systems designed and manufactured in Spain.
