Programs like Kit Digital have made the digitization of companies (even more) fashionable. However, at 1millionbot we believe in strategy when undertaking processes as important as the digitization of processes in SMEs. Therefore, being clear about certain concepts will make the changes last and be effective and efficient.
The secret is in the transformation
At a time when digitization has become a fashionable concept also associated with the idea of digital transformation, it is precisely establish these concepts in order to build a digital strategy in organizations that is effective, efficient.
Separating the concepts of digitization and digital transformation is essential to really see the scope of the idea of establishing a digital change in organizations.
The past 5 of May, the Chamber of Commerce of Ceuta organized an online talk to its associates to talk about this key itinerary that digital transformation entails and chatbots with AI as a strategic solution. Delivered by 1millionbot, the event was a journey that began with understanding these two concepts.
Jöel López, member of the commercial area of 1millionbot, insisted on discovering the focus of each of the concepts. In digitization the focus is on technology. Its use is the ultimate goal of digitization. Convert an analog business process or asset to digital. But that's where digitization ends. In digital transformation, the focus is on the customer or on the solution to a pain that will improve their experience.
The secret is in the transformation. That the process that can be digitized improves the current operation of said process and changes it forever. For this reason, the AI applied in Conversational Assistants provides this transformative effect. A chatbot can improve internal processes that streamline the relationship with users or can directly improve customer relations.
Program
the public program Program open the door to digitization of SMEs and freelancers thanks to an ambitious bond project with an injection of 3000 billion euros. The idea is to put companies that seek to improve their sales expectations from strategic digitalization in contact with those organizations that act as providers of these solutions.
1millionbot is present, as digitizing agent of Kit Digital, in two of the more than ten categories where an agent can fit so that SMEs and the self-employed can redeem the bonuses they have previously requested.
The creation of a virtual assistant as a solution within the category of Business Intelligence and Analytics is one of the two solutions provided by 1millionbot. In addition, in the Process Management section, attendees can help attract leads, manage reservations and automate a Call Center.
The smart solution
With the idea of digital transformation clear and with the option of Artificial Intelligence on the table, it is important know what a tool like a chatbot can offer to a company.
The video explains the three types of Virtual Assistants that exist. Artificial Intelligence has made it possible for an AVI to hold a conversation empathically where the leader of the chat is the client or the user. That is one of the secrets of these assistants. Combining this feature, which also provides important customer information, with the specific content handled by a directed assistant, the chatbot is an ideal tool.
AI in a virtual assistant
To fully understand the degree of digital transformation that a Conversational Virtual Assistant can undertake, it is interesting to know how AI works in the development of these tools.
Leading Digitizer Agent
Since mid-March, 1millionbot has been a digitizing agent to provide SMEs with a transformative solution within process automation. The consultant Aizink, after a study carried out Of all the agents present in the Business Intelligence category within the Digital Kit program, places 1millionbot among one of the 13 companies with the most published success stories. Nowadays, Kit Digital's directory has almost 3.000 digitizing agents that offer solutions in the aforementioned category.