1MillionBot, with Celia Sanchez San Juan As CEO, he will create a chatbot for consultation processes of the Open Administration of Catalonia. The company specialized in intelligent assistants has been awarded the public tender of the consortium formed by the Generalitat of Catalonia and the group of all the municipalities of Catalonia that wants to incorporate the chatbot to attend information consultation processes and the procedures related to its services. This consortium in Catalonia annually manages more than 63.000 requests from public employees and citizens in general, as explained by 1MillionBot.
In this way, the intelligent assistant must be able to meet such demand and increase the self-resolution of query requests in a more agile way and with availability 24 hours a day and every day of the week to improve "significantly » service and user satisfaction. The chatbot will converse in several languages, and must be able to respond to the user using natural language processing technologies and immediately facilitate the resolution of queries, or failing that, redirect the user to the support portal to perform a ticket or put you in contact with a human agent.
In the tender, the Alicante firm promoted by Andres Pedreño It was the best valued in its technical proposal and will be in charge of developing and maintaining this extension of the service that the Administraciò Oberta de Catalunya put out to public tender and whose objective is to maintain the service and add new use cases.
According to the award document, the work methodology was positively valued, the experience of the team in consulting virtual conversational assistants superior to that required, the virtual assistance service in several languages, the possibility of offering and facilitating information contained on the website of the AOC through the virtual assistant of 1MillionBot.
previous developments
At the end of 2021, the company carried out the Gestri chatbot, which has been created to resolve doubts about taxation for the Diputación de València.
Recently, 1MillionBot from Alicante created a new tool focused on improving work in port operations. It's about the 1MillionBot Maritime platform, a space that integrates the different solutions that Artificial Intelligence (AI) can give to maritime work in ports.
The objective of this tool, as presented by the CEO of 1MillionBot, Celia Sánchez, at the V Artificial Intelligence Forum in ports, within the framework of the Logistics-Port Technology Forum, is to provide «the security provided by virtual voice assistants, the ability to make better decisions based on data analysis and the anticipation of events that is achieved thanks to connecting different processes makes the port more efficient”.
In addition, the company has added more virtual assistants to its portfolio of doubt resolution systems, either in health matters, or on university websites or in citizen service. Thus, several attendees joined the poster, such as «Pilar», at the University of Zaragoza, to support new students; also «Gau», which informs about the data from the study carried out by the Association for Self-Care in Health (Anefp) on the evolution of self-care habits in Spain in the time of covid-19, or «Guillermina» and «Jaume», intelligent assistants for citizen attention for the Valencia City Hall.